Account Support Technician

AnswerFirst in Tampa, FL

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $101,090.00 - 153,020.00 / Year*
AnswerFirst is currently looking for an Account Support Technician to work in the IT Department. The position involves working closely with clients and other departments to develop, create, maintain and support client "call flow designs", using Amtelco IS Scriptor software, MsSQL databases, Software APIs, Batch files, etc.
Requirements:
Must be local to Tampa Bay area or willing to relocate.
Flexible, results-driven team player with the ability to self-manage multiple tasks, produce quality work and consistently meet deadlines.
Strong logic, creativity and problem solving skills.
Strong customer service and relationship building skills.
Adaptable to change and flexibility. Each day provides unique challenges.
Experience working with databases.
Amtelco Experience a plus.
Outcomes:
Maintain a regular 40 hour work week with in office hours between Monday Friday 8-6.
Will also have on call duties outside these hours on a rotation basis.
Work closely with clients and team members to develop accounts which meet exceed customer needs and happiness.
Perform account setups and updates in a timely and efficient manner.
Work closely with Business Development and Contact Center to ensure accounts are customized for best possible success at AnswerFirst.
Base salary with an additional revenue based bonus to make salary $30-45k annually.
Job Location: Tampa, FL
Qualified candidates should click below to apply for for this position. You will be required to
upload a current resume and complete some skill evaluations..
Associated topics: equipment, infrastructure, ip, maintain, maintenance, satcom, satellite, system engineer, system specialist, system technician

* Estimated salary


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