System Engineer - 100% Remote Work


  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $111,040.00 - 162,150.00 / Year*
position filled
Role System Engineer Location Remote 100 Duration 12+ Months Contract Interview Mode Phone and Skype Assumed Duties Performs breakfix troubleshooting, server and software updates and feature enhancements to relevant technology infrastructure implements and troubleshoots complex environments. Responds and solves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages. Provides direct client interaction at senior management level. Maintains CMDB CI attributes for relation to applicationsservices and their business impact. Maintains current knowledge of core service offerings and SLAs. Understands all Logicalis service offerings to better support client as well as expanding any service offering to current clients. Supports escalated issues coordinates communications between operations staff supports staff to resolve complex issues. Participates in managing client change requests and problem ticket resolution. Works with Sales teams and Service Delivery Managers (SDMs) to propose enhancements to client environments. Collects statistical information to monitor growth and reports to management. Acts as escalation point for Tier I and Tier II technical teams. Directs team members in incident, problem and change request resolution and guidance on projects. Follows change management process (peer reviewed by Tier III or Tier lV resource). Interacts with other support departments to provide resilient computing environments for Logicalis clients. Documents environments, processes and procedures to enable support of environments by other team members. Provides periodic environment review and suggests enhancements of services or resiliency of environments. Creates, uses and maintains technical and process documentation. Remains current on technical and company related literaturecorrespondence and regularly reviews administrative procedures. Coordinates service outages with Service Delivery Managers as required. Documents post-incident response and root cause analysis. Participates in client sales engagements and performs regular environment Service Delivery Reviews (SDRs). Sets course for repeatable processes and auditing Logicalis processes against service descriptions. Provides technical leadership and acts as technical resource and mentor to team members. Experience Technical Requirements 7 years of experience with Windows and Active Directory. 5 years of professional industry related experience with expert knowledge of problem determination, analysis and resolution techniques in primary support role managing large scale Citrix solutions including Presentation Server, XenApp, Netscaler, and Virtual Desktop Infrastructure as well related technologies Windows server network (200+ servers), and Windows 2012 Server Operating System, including experience in Storefront, Windows Clustering, Network Load Balancing and VMWare vSphere. VMware specifically with virtualization of enterprise environments. Citrix Virtualization. Windows 10 and 2012 R2, 2016, and 2019 Server Operating System. Management and automation tooling, including Microsoft SCCM, PowerShell, ChefPuppetAnsibleSalt. Disaster recovery with various technologies. Configuring, maintaining and troubleshooting server-class hardware (HP, Dell, Cisco). Troubleshooting and resolving network related issues, including fundamental knowledge of networking concepts. Best-practice implementation for security of devices. Identifying issues and determining root cause via consistent, logical approach. Management and design of Active Directory, DNS, DHCP and other common Windows services. Experience working in ITIL-based incident tracking system (ServiceNow). Intermediate to high level knowledge of Windows Administration. Understanding of network and server monitoring tools and technologies. Proficient use of all Microsoft Office applications. Certifications Citrix Certified Associate ndash Virtualization (CCA-V) Citrix Certified Professional ndash Virtualization (CCP-V) XenDesktop or XenApp Deepak Kumar Sr Technical Recruiter Apetan Consulting LLC
Associated topics: equipment, ip, maintain, network, satcom, satellite, server, system specialist, system technician, technician

* Estimated salary

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