OPERATIONS TECHNICIAN II

CenturyLink in Broomfield, CO

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $142,070.00 - 167,040.00 / Year*
position filled
About CenturyLink
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world s best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Strong technical skill level working on complex assignments within the network systems assisting with Conferencing customers. Working directly with the customers to resolve their issues in a timely manager.
Technician for customer/company network systems installation and/or maintenance activities.
Job Description
Technician for customer/company conferencing services, including WebEx, Ready access, Skype for Business and other Unified communications and collaboration products.
Uses software and hardware tools to identify and diagnose customer problems including voice network and computer application.
Track the progress of the tickets using Ops Console. Providing update to the customer in a timely manner.
Ability to engage internal resources as needed.
Ability to work with outside vendors to resolve trouble tickets.
Knowledge of Desktop support techniques.
Knowledge of WebEx and other Unified communications and collaboration products.
Monitors network operations and resolves routine network monitoring problems.
Knowledge of/Ability to Troubleshoot: SIP, TDM, WebEx, Skype for business

Qualifications
Associate degree or equivalent education and relevant experience.
Minimum 3-5 yrs. related experience in specific area or equivalent.
May require technical certification.
Alternate Location: US-Colorado-Broomfield
Requisition #: 220491
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

* Estimated salary


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