IT Operations Lead - Expert


: $121,560.00 - $170,510.00 /year *

Employment Type

: Full-Time


: Information Technology

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CGI: A place to build an IT career

Position Description:

CGI is one of the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a CGI Federal Member, you have the opportunity to be a shareholder at CGI and join a family of 77,000 members strong.

CGI Federal has an exciting opportunity for an IT Operations Lead. You will lead a team supporting the operations of a cloud-based shared services platform that will deliver evolving cyber capabilities to a large group of Federal Agencies. Leading a team of network engineers, system administrators, help desk personnel and cyber tools engineers, you will work closely with the Build and Engineering Team and the Service Delivery teams in a dynamic, fast-paced and energetic project focused on improving federal cybersecurity at civilian agencies.

Your future duties and responsibilities:
* Lead IT operations for shared service platform in a cloud environment.
* Responsible for overseeing system administration, patching, scanning and upgrading of infrastructure components and services.
* Responsible for establishing efficient operational processes and enforcing them.
* Draft Service Level Objectives (SLOs) for internal monitoring and process metrics and track and report these metrics to stakeholders.
* Monitor and track the operational Service Level Agreements (SLAs), if any, for specific environments and agencies.
* Provide functional leadership for a team of operational personnel.
* Drive automation to achieve service level operational efficiencies that include threshold based monitoring, alerts management and auto-remediation.
* Collaborates with the build and engineering teams in the release planning cadence for new platform deployments.
* Documents and implements the needed security and operational processes for supporting NIST 800-53 controls.
* Coach and mentor team for continuous improvement and optimization of production operations.
* Participate in overall project delivery process discussions and lead needed platform customizations and configurations.

Required qualifications to be successful in this role:
* Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
* Bachelor's degree and at least 6 years of relevant experience.
* Hands-on experience in system administration, system monitoring and system security.
* Public cloud experience (AWS).
* Working experience in secure environments: FedRAMP Moderate or High.
* Good understanding of FISMA operational framework.
* Extensive knowledge in monitoring best practices.
* Experience with ServiceNow ITSM and ITOM.
* Working knowledge of Agile methodologies, especially Kanban.

Desired Qualifications:
* Prior experience working for/on federal clients.



What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Associated topics: equipment, infrastructure, ip, maintain, network, server, system engineer, system specialist, system technician, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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