IT Service Delivery Rep


: $111,570.00 - $162,150.00 /year *

Employment Type

: Full-Time


: Information Technology


Kforce has a client in search of an IT Service Delivery Representative in Washington, DC. Summary: The IA analyst will remotely remediate workstation vulnerabilities identified through scans, CCRIs, etc. The candidate will investigate systemic software failures and make recommendations when escalating to Production Support. Roles and Responsibilities:
  • Responsible for mitigating vulnerabilities identified on workstation scans, re-pushing patches
  • Remote Installation/Removal of NMCI software packages
  • In Depth use of Active Directory for Positive/Negative Software Policy
  • Troubleshoot and perform root cause analysis on workstations
  • Utilize ACAS to validate workstation vulnerabilities
  • Repair broken Radia clients
  • Work with the Engineering Production Support team to resolve unknown or inconsistent results, as well as investigate systemic IA failures or concerns
  • Generate SOPs to support daily operations
  • Follow development documentation and instructions
  • Resolve escalated tickets

Job Requirements:


  • Understanding of IAVA/B process and vulnerability management
  • Be able to create and execute basic PowerShell scripts on the network to resolve enterprise/widespread workstation issues
  • Ability to recognize and automate redundant tasks
  • Advanced remote troubleshooting abilities
  • Ability to review & interpret log files
  • Working knowledge of Radia & Tanium
  • Experience with AD
  • Experience w/ACAS analysis and reporting
  • Ability to support on-call rotation
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Associated topics: equipment, ip, maintain, network, satcom, server, system engineer, system specialist, system technician, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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