IT Operations Analyst III

Moneygram in Eden Prairie, MN

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $111,340.00 - 161,380.00 / Year*
position filled
The IT Operations Analyst III is responsible for the administration, support, implementation, maintenance, and optimization of IT Service Support application(s), used by the MoneyGram organization to support overall IT Operations at MoneyGram.Primary ResponsibilitiesProvides day-to-day administration and troubleshooting for the service support application(s).Provides provisioning to corporate systems and ensure rights are appropriate to role.Analyzes data and prepares reports showing the performance of the access management team.Applies creative thinking and analysis to develop new concepts for ongoing data into information.Creates tools to track information and monitor service and/or productivity levels of team members and access to systems.Builds custom reports, facilitates ad-hoc reporting and works with various customers to ensure service support application reporting meets business needs.Analyzes, optimizes, and improves IT service support application(s) functionality to facilitate established service support processes and creates documentation as needed to support these changes.Follows industry best practices where possible and/or appropriate.Recommends, develops and implements improvements.Acts as the point of escalation for requests that are not being handled within the stated Service Level expectations or to facilitate a transaction through completion to meet business needs.Leads, coaches, and provides ongoing training to individuals in all areas of access management, which includes outsourced team members.Performs other duties as assigned.Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.EducationMinimum Required: BA/BS or equivalent work experienceExperience5-7 years' IT Operations experience or related experience preferred.3-5 years' experience with Access Management provisioning and Information security practices preferred.Essential SkillsStrong demonstrated planning, problem solving, and analytical skills.Experience with building custom reports and SQL queries using reporting tools such as Cognos, Crystal Reports, etc.Ability to anticipate problems, contribute innovative solutions to IT management.Demonstrated ability to probe, diagnose and resolve customer issues.Detail oriented.Ability to prioritize and handle multiple tasks, while working with minimal supervision.Excellent written and oral communication skills.Ability to communicate technical information to nontechnical personnel.Experience building and supporting workflow applications using workflow tools, preferred.
Associated topics: equipment, infrastructure, ip, maintain, maintenance, satcom, satellite, system specialist, system technician, technician

* Estimated salary


More Jobs Hiring Near Me!

Financial Analyst - IT Finance
Emerson Electric

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every …

Read More
IT Helpdesk Technician
Convergint Technologies

Duration Full Time Desired Education Associates Desired Experience 0-3 Years Minimum of one to three years of experience in security relat…

Read More
IT Service Desk Representative II
Select Source International

Job Description Coordinates incoming calls, emails, and other client contacts in a call center environment, documenting IT incidents and reques…

Read More
Operations Technician II
PSG Global Solutions

The OpportunityWe're looking for an Operations Technician II, working in the Telecommunications industry in St. Paul, Minnesota.Works on relatively s…

Read More
Principal Systems Engineer - Richfield, MN
U.S. Bank

Responsible for implementing, managing, configuring, and monitoring Automated Private Cloud Datacenter InfrastructureResponsible for requirements gat…

Read More
OPERATIONS TECHNICIAN II
CenturyLink

About CenturyLinkCenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more th…

Read More
Apps Systems Engineer 5 - ETL Developer
Wells Fargo

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your…

Read More
Applications Systems Engineer 5
Wells Fargo

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your…

Read More
Systems Specialist - Data (MDM)
Genesis10

Genesis10 is seeking a Data Systems Specialist for a contract position with our client in Hopkins, MN. Summary:The Business Partner Data Specialists …

Read More
IT Engineer
Sinclair Broadcast Group

WUCW has an excellent career opportunity for a full-time IT Engineer to support the Engineering Department on its daily computer and network operatio…

Read More