IT Systems Technician


: $102,080.00 - $149,730.00 /year *

Employment Type

: Full-Time


: Information Technology

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ID Technology, based in Ft. Worth, TX, designs, manufactures and integrates custom identification systems and is recognized as a leading single-source provider for labels and labeling, coding and marking equipment. ID Technology is a division of Pro Mach, a leading provider of integrated packaging and processing solutions for over 20,000 customers worldwide. Through multiple brands, Pro Mach provides product packaging and processing equipment, PMMI certified training, installation, parts, and service for primary and secondary packaging, flexible packaging, end-of-line packaging, and identification and tracking. For more information on Pro Mach s brands visit

Position Title:

IT Systems Technician

Job Hours: 8 AM 5 PM, M-F


Information Technology

Reports To: IT Systems Administrator

Fair Labor Standards Act (FLSA):


Position Overview: This position contributes to the success of the company by providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Also, train computer users and maintain daily performance of computer systems

Essential Job Functions:

  • Resolve incidents according to company/corporate policy
    • Provisioning / Deprovisioning user accounts across multiple applications
    • User permissions across multiple applications
    • Install, Move, Add or change new hardware and software
    • Troubleshoot hardware and software issues
    • Comprehensive note taking and time tracking in incidents
    • Escalation of tasks as needed
  • Effective communication with end users
  • Coordinating with corporate IT on high level issues
  • Maintenance tasks
    • Software updates
    • Hardware lifecycle
    • User accounts and permissions
    • Cell phone rollouts
    • Disaster Recovery Testing
  • Telecom diagnosis and support
  • Mobile Phone support


  • High School Diploma or GED
  • Two-year degree or relevant certification preferred
  • Microsoft Server OS
  • Active Directory
  • Microsoft Windows
  • Microsoft Office
  • Basic computer hardware (troubleshooting)
  • Basic networking (routing, switching, TCP/IP,DHCP,DNS)
  • Apple iOS
  • Must maintain a positive attitude

Other Skills/Abilities which will ensure success

  • Excellent communication skills throughout all organizational levels
  • Ability to work under changing priorities, moving deadlines situations
  • Self-motivation to excel in a fast-paced environment
  • Willingness to learn

Physical requirements of position

  • Position is typical office position, extended periods of sitting
  • Ability to work at computer and communicate on the phone
  • Ability to lift 50 lbs (computer equipment)

Exposure to Hazardous Materials: Negligible

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

BENEFITS: Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.


  • High School or better
  • Associates or better in Information Technology or related field


  • Customer Service
  • Technically Inclined
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • ERP Software


  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group
  • Dedicated: Devoted to a task or purpose with loyalty or integrity


  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Requirements:
See job description

Associated topics: infrastructure, ip, maintain, maintenance, satcom, satellite, server, system engineer, system specialist, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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