Account Technology Specialist

S.Com in Atlanta, GA

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $89,655.00 - 156,390.00 / Year*
Job Description Provides technical guidance to customers by acting as trusted technical advisors for broad and complex issues with specific large, diverse, and complex accounts. Responsibilities include providing technical leadership with the chief information officer (CIO) and IT infrastructure decision makers to extend sales with customer technical architecture and applications and leading the development of the technical strategies or plans to achieve customer objectives. Skills 8-10 years financial andor customer service experience required. Job Responsibilities Integration into Modern Workplace Customer Success team (2 assigned to each Operating Unit - there are 6 total), reporting to Manager of OU team's Customer Success Managers (CSMs) with support from CSM buddy who will help them identify opportunities to drive Active Usage for Teams, prioritize, and execute next actions. CSM buddy to help ATS connect into Account Team and ATU Manager to identify demand, target the right BDMs, develop an adoption strategy and accelerate adoption. ATS to drive nurture aligned to Checklist activities (KPIs) in Teams Oppty Model and will leverage resources. ATS will ensure handoff to Teams Partner once intent is established. For dark accounts ATS will cold call, securing intent and leveraging resources for digital engagement (positioning existing deployment offerings aligned to Adoption Stage) will complete warm hand off to Partner as intent is secured Job Requirements Change (customerorganization) manager background Program manager Microsoft solutions background
Associated topics: financial, financial professional, financial security, financial service, investment analyst, merchant service solution, mortgage, payment management solution, risk management, security

* Estimated salary

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