Technical Duty Officer | 27884


: $109,735.00 - $186,920.00 /year *

Employment Type

: Full-Time


: Information Technology

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DescriptionJob Title: Technical Duty Officer Job Location: San Diego, CAThis position reports to the Manager of Site Reliability Engineering: Technical Duty Officers in AMS. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.Who is the TDO?The Technical Duty Officer team has a mission to support and protect all of ServiceNow s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow. We leverage our broad technical experience to keep critical systems running through any event. TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters. We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.The TDO is the last stop in escalation and always resolves the problem. Our organization hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine grained Linux kernel configurations to large scale capacity constraints. The TDO provides solutions to ServiceNow s planet-scale challenges.What you get to do in this role?Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform.Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment.Develop new solutions and build requirements for new procedures and automations and verify that these new services meet our needs before they are released to the production environment.Drive organization-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams.Make operations more effective by continually training and mentoring the team on all aspects of the operational environment. What should you know to be successful?An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including datacenters, systems, networks, web applications, and relational databases.7 years of experience in Linux enterprise service operations, SRE, or Systems Engineering.Meticulous analytical skills to identify and understand the root cause of critical issues.Excellent collaboration skills across diverse cross-functional teamsFamiliarity with Networking technologies such as routing, switching, DNS, load balancing, and CDN is good to have.Working knowledge of BASH, Python, Perl or other scripting languages.Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience in an enterprise 24/7 production environment supporting critical, real-time applications.This position is contingent on being a US citizen and the ability to acquire a security clearance.We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals with a strong aptitude will have an opportunity to grow their professional careers through working with some of the most advanced technology in the industry.ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, color, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [] so that we can consider whether we can make any adjustments to the process.
Associated topics: equipment, infrastructure, maintain, network, satcom, satellite, server, system engineer, system technician, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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