Systems Engineer II - Video Support Center

Compensation

: $122,170.00 - $167,040.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



JOB SCOPE

The Systems Engineer II - Video Support Center-Systems is responsible for providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. The Engineer is also responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers. The video systems included in this team s purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.

DUTIES AND RESPONSIBILITIES
  • Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services.
  • Providing Tier 2 and Tier 3 support for all video systems within Charter Communications.
  • Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers.
  • Perform detailed trouble diagnosis, track and update problems in trouble ticketing system.
  • Develop problem resolution procedures to meet serviceability requirements
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor s degree in Computer Science, Engineering or related field and / or equivalent work experience
  • Minimum three (3) years Engineering work experience
  • Minimum two (2) years of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity
  • Minimum two (2) years of experience working with Unix/Linux based client / server systems and applications
  • Must be able to work the following schedule: Wednesday 8:00 PM thru Saturday 7:00 AM.
ADDITIONAL JOB QUALIFICATIONS
  • Ability to work with Unix / Linux operating systems; specifically experience with RedHat, and Solaris.
  • Knowledge of leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices.
  • Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices.
  • Knowledge of Conditional Access controllers, such as; Cisco DNCSs and Arris DACs, as well as, Switched Digital Video systems from vendors, such as; Arris and Cisco.
  • Equivalent work experience such as Linus systems administration, Windows systems administration or demonstrable cable head end experience.
  • SCTE - Understanding Network Technology.
PREFERRED QUALIFICATIONS
  • Ideal candidate will have at least three years of experience working with Unix/Linux based client/server systems and applications.
  • Experience and knowledge of Charter back office systems such as Mystro and Spectrum.
  • Working experience within Telecommunications industry.
  • System Administration of complex Unix environments and associated certifications (RHCSA, RHCE).

Associated topics: administrative, administrative support, associate, executive assistant, help, operational assist, production, shift, support, usher * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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