IT Analyst II

Compensation

: $127,230.00 - $186,920.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Definition

Under general direction, performs professional duties related to the analysis, development, maintenance andadministration of computer hardware and software systems to meet business needs. Incumbents may performany of the following functions: analyzes, designs, monitors and administers servers and related platforms;designs, maintains, configures and monitors network, website, and/or telecommunications infrastructures andrelated system components; consults with departmental customers to identify and analyze business functionsthat can be improved by the implementation of new hardware and/or software solutions; designs and developscustom applications and/or enhances/modifies existing applications; performs professional-level systemsmaintenance and customer support duties; and performs other related duties as assigned.IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis,Website design and development, or Network and Telecommunications Analysis/Administration.

Distinguishing Characteristics

IT Analyst II

This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from theInformation Technology Analyst I by the performance of the full ranges of duties; work on more complexmatters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled byadvancement from the entry level.

Examples of Essential Duties

Duties may include, but are not limited to the following:

  • Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs,builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and softwaresystems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptablesystem security risk, and other related elements.
  • Provides professional customer support for system-related software and/or hardware issues, needs, orrequirements. Interacts with clients to analyze system requirements; recommends technology solutions toimprove operations.
  • Determines and develops cost benefit analyses related to recommended technical solutions; evaluates riskoptions; ensures project compliance with State Bar procedures or protocols, budgetary constraints andstaff/resource utilization
  • Responsible for the coordination and completion of projects that are limited in scope and/or specific to areaof assignment; develops and monitors project budgets and resources; interfaces with clients to defineproject scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assuranceprocesses.
  • Coordinates information technology activities of State Bar departments and/or vendors consistent withproject plans; identifies and resolves obstacles to progress; prepares for and manages delivery andinstallation.
  • Prepares technical documentations, procedural plans, reports, correspondence and other documents;participates on committees and task forces; attends meetings, conferences and training sessions.
  • Builds and maintains positive and professional working relationships with co-workers, other State Baremployees, vendors, and the public, using principles of good customer services.
  • Exercises technical or functional supervision over technical staff, other professional staff on a project basisand contractors/vendors.
  • Provides after hours technology support as required.
  • Performs other related duties as assigned.
  • Additional duties when assigned to:

    Applications:

  • Writes applications and/or system requirement and design specifications, designs application and/orsystem flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of theproblem, the desired output, and performance requirements.
  • Writes computer programs and/or scripting based on established specifications using various computerlanguages; writes, revises and maintains computer code for applications development, enhancement, ormodification.
  • Performs various system quality assurance activities; tests, troubleshoots and debugs system issues usingappropriate technology; prepares and executes testing plans to validate functionality and resolve issues.
  • Conducts training pertaining to the use of new applications or systems for users and/or other informationtechnology staff.
  • Provides professional systems support to applications users.
  • Database:

  • Performs database management and administration tasks; troubleshoots and resolves database problems;monitors and tunes database applications; verifies the integrity of data within the database.
  • Ensures maximum database capacity and database protection, manages data and file space allocation,monitors and administers database security. Creates and tests database backups; performs backup andrecovery tasks.
  • Designs and modifies database structures, tables, and files; implements design using establishedtechniques.
  • Performs database queries and data analysis processes; installs, configures, and administers databaserelated reporting tools requires for State Bar applications.
  • Develops and maintains standards, procedures, and methodologies for effective operations, access anddata integrity of State Bar database systems.
  • System/Server/Platform Analysis:

  • Builds, installs, configures, maintains and administers server platforms and operating system componentsfor mainframe, microcomputer and/or client server systems.
  • Maintains telephone servers; call manager, voicemail, call center, and paging systems.
  • Designs and administers active directory, exchange, e-mail, backup and related systems. Adds users,computers and servers to active directory domain.
  • Assists with the development and integration of new tools for compliance with business unit requirements.
  • Performs system administration installing, updating, maintaining and administering various operatingsystems on various platforms, maintains the integrity of network structures and support routines, providessystem administration services.
  • Obtains new and upgraded systems from vendors and utilizes tools; tests and installs critical upgrades andsecurity patches; serves as main client interface on all aspects of projects.
  • Tests and installs critical upgrades and security patches; develops and tests backup and restorationprocedures; designs, administers and makes provisions for storage area network (SAN); monitorsperformance and utilization of SAN.
  • Network and Telecommunications Analysis/Administration:

  • Administers a departmental Local Area Network (LAN); monitors and adds users; installs and configuressoftware; coordinates connectivity with the State Bar Wide Area Network (WAN).
  • Designs, configures and installs network infrastructure, including wireless equipment, hubs, switches,cabling, servers, and peripherals.
  • Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshootsfailures, implements solutions.
  • Evaluates and implements network upgrades; test hardware and software to ensure optimal functionality.
  • Designs, implements and maintains telecommunications systems, including, but not limited to, telephonesystems, radio network, and the audio/video systems for State Bar departments.
  • Analyzes business needs and prepares design specifications, recommendations, and solutions fortelecommunications technology.
  • Web Administration:

  • Designs and develops technical methodologies for solving Web-based development problems andprovides Website project planning and Website design assistant.
  • Designs, develops and maintains websites, including the design of website navigation and applicationframeworks and creates database connections.
  • Installs, configures, and administers Web software required for State Bar applications; develops andmaintains databases.
  • Develops and maintains procedures and programs for the delivery and production of Web content, versioncontrol for content files, interface and navigation and testing of new tools.
  • Interfaces with staff on projects, new technologies and deadlines on Web administration; gathersinformation from design and technical staff on Website development needs.
  • Develops recommendations for Web-based technical standards and for maintaining new Web technologiessuch as browsers, languages, plug-ins, Hypertext Mark-up Language (HTML), graphics for the internet,and conversion techniques for computer documents.
  • Employment Standards

    Knowledge Of:
  • General operations, services, concepts terms and activities common to a comprehensive state-of-the-artinformation systems program.
  • Principles, methods and techniques used in designing, developing, testing and implementing computerhardware and software systems.
  • Data processing techniques, including the types of hardware and software currently used to process datawith different levels of complexity.
  • Structured analysis and database concepts.
  • Computer hardware and software systems similar to those used by the State Bar.
  • Tools and equipment used in testing the functionality of computer applications.
  • Principles and practices of troubleshooting computer hardware, software and network problems, securityissues, threats, vulnerabilities, and attacks.
  • Principles and practices of customer service.
  • Methods and techniques of developing and presenting technical documentation and training materials.
  • Principles and practices of recordkeeping, modern office procedures, methods and equipment.
  • When assigned to:

    Application:

  • Information system development lifecycle and design principles using flowcharting techniques andprototype development tools.
  • Basic principles and practices of business operations and workflow analysis.
  • Various programming and scripting languages.
  • Database:

  • Database architecture and administration, design methods and techniques.
  • Techniques for defining logical relationships among data, processes or events.
  • System/Server/Platform Analysis:

  • Server platforms and operating system components for midrange, microcomputer and/or client serversystems.
  • Techniques and practices used in managing, designing, implementing, maintaining and operatinginformation-processing systems.
  • Network and Telecommunications Analysis/Administration:

  • General operational characteristics, configuration and setup of local and wide area network andcommunication systems, equipment and devices, including telephone and radio equipment.
  • Networking principles and methodologies.
  • General operational characteristics, configuration and setup of communication systems, equipment, anddevices.
  • Functionality of firewalls, switches, routers and peripherals and how they interact within the networkinfrastructure.
  • Web Administration:

  • Principles of Web architecture and development tools, testing and implementation of scripts and programsfor the production and delivery of Web content.
  • Web and internet development languages.
  • Ability to:

  • Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, takeappropriate actions and/or make appropriate recommendations.
  • Learn to research, design, implement and maintain various hardware and software technology solutions,including new technology.
  • Communicate technical information to a wide variety of users.
  • Learn, interpret and explain pertinent State Bar and department policies and procedures.
  • Plan, organize, prioritize and process work to ensure that deadlines are met.
  • Learn and utilize specialized terminology, if needed, and interpret and apply technical informationpertaining to computer and network systems.
  • Adapt quickly to changes in policies, procedures, assignments and work locations.
  • Communicate effectively, both orally and in writing.
  • Establish and maintain effective working relationships within and outside the department.
  • Learn to prepare and maintain documentation for procedures, processes, and tables related to area ofassignment.
  • Learn to identify and resolve system performance and security issues.
  • Read, comprehend and retain technical information on computer products and systems.
  • When assigned to:

    Application:

  • Learn to conduct business process and needs analysis and propose technology solutions.
  • Learn to develop information system designs, flow charts, report layouts and screen designs.
  • Learn to code in a variety of programming languages, read and interpret source code and develop aworking knowledge of new programming languages.
  • Troubleshoot and repair a variety of application issues using appropriate program testing methods andtools.
  • Database:

  • Troubleshoot database related problems.
  • Learn to ensure maximum database availability and maintain data integrity.
  • Learn to design and maintain active directory, exchange, e-mail, backup and related systems.
  • System/Server/Platform Analysis:

  • Learn to analyze, build, install, configure, maintain and administer server platforms and operating systemcomponents for mainframe, microcomputer and/or client server systems.
  • Network and Telecommunications Analysis/Administration:

  • Learn to monitor and analyze server and network performance and security and provide recommendationsfor improved server and/or network performance and security.
  • Learn to plan, design, install and document new network segments and connections.
  • Learn to analyze business needs and prepare design specifications, recommendations, and solutions fortelecommunications technology.
  • Learn to design, implement and maintain telecommunication system and projects.
  • Web Administration:

  • Learn current web content management, web programming languages and computer graphic applications.
  • Learn contemporary trends and techniques in web design.
  • Learn to setup, configure and maintain Web-server and client software.
  • Minimum Qualifications

    Education:
  • Bachelors degree in a field that develops skills related to essential duties, or equivalent academicachievement.
  • Experience:
  • Two (2) years of fulltime, progressively responsible experience in the analysis and troubleshooting ofcomputer applications and operations is desirable.
  • Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bars selection process for this classification.

    License, Certificate, Registration Requirements:
  • Possession of approved information technology certificates and/or completion of other approvedtechnology-related training may substitute for some or all of the required education; certification orequivalent training hours is equal to one (1) year of education.
  • Physical Requirements:
  • Sit for extended periods of time.
  • Make fine visual distinctions upon proofreading written document and viewing information on a computer screen.
  • Possess visual capability and digital dexterity to operate a computer and other standard office equipment.
  • Digital dexterity to assemble, retrieve and replace files.
  • Frequent and ongoing use of a telephone and computer terminal.
  • Additional Requirements

  • Experience with SDLC processes and practices
  • Good, effective communication skills
  • Focus on making yourself and those around you great and promote team work
  • Building high-quality systems with software implementation best practices.
  • Eagerness to learn and work outside your technology comfort zone.
  • Ability to be self-motivated, independent, and detail-oriented.
  • Demonstrate excellent verbal and written communication skills.

  • Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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