Technology-Minded, Support Technician Opportunities

Veterans United Home Loans in Columbia, MO

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $96,200.00 - 140,900.00 / Year*
At VU, we help Veterans buy homes. To make that happen, we have a variety of Technology-Minded, Support Technician Opportunities. The mantra that guides all of our Technology teams is, see a need, fill a need. That mentality led us to create a uniquely diverse department. We don t just maintain vendors, but, given our special line of business, we are often creating the technological solutions we need.

The VU Technology Department includes:
  • Data Services
  • Information Security
  • Infrastructure Services
  • Product Strategy
  • Quantitative Strategy
  • Software Services
For our Support Technician Opportunities, you will work on the Infrastructure Services team. Job duties for this role may include:
  • Field incoming help requests from end users via both telephone, ticket submission, and e-mail in a courteous manner.
  • Perform hands-on and remote technical including supporting, installing and upgrading software, supporting installing hardware, implementing file backups, and configuring systems and applications.
  • Document all pertinent end user identification information and build rapport from help desk customers.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Build and maintain accounts and access lists for supported software and services, and support the moves, additions, and end of employment processes.
  • Keep up to date inventory of computer equipment.
You provide excellent customer service, going to extraordinary measures to ensure the work environment is fulfilling business needs.

We re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day. This role welcomes individuals with experienced backgrounds, early-career goals, or someone looking to get their foot into Technology. Our team is diverse in their skillset and knowledge -- we pride ourselves on incubating talent and ambitions.

We ll also want to know you can demonstrate these attributes:
  • Familiarity/experience with system analysis and design ability.
  • Ability to think critically and analytically.
  • Ideate and facilitate creative solutions.
  • Excellent communication skills with a passion for face-to-face over written communication.
  • Excel in a fast-paced, results-oriented environment.
  • Thrive in a highly cooperative work setting.
  • Familiarity/experience working in Agile, Scrum, Kanban
  • Proficiency in basic computer technologies.
No previous mortgage experience is necessary and as you grow and gain experience, opportunities across the company are available to progress your career.

Veterans United is the nation s #1 VA lender and over 97% of our customers would recommend us. This may sound like a brag but it's only possible because we have a team of talented and committed employees working hard, every day, to make a difference for the people we serve; the men and women who sacrificed for our country. We find it s easy to give your best when you serve the brave.

Learn more:
  • Glassdoor
  • Careers
Veterans United is proud to be an EOE/ADA and Military-friendly employer.
Associated topics: assist, help desk, information technology analyst, information technology support, support, systems administrator, technical support, technical support specialist, technician, technology

* Estimated salary

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